Privacy Policy

Introduction

Scandere ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our virtual assistant services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information that you voluntarily provide to us:

• Name and contact information (email address, phone number)
• Company name and business information
• Communication preferences
• Any other information you choose to provide in forms or communications

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

Service-Related Information

When providing virtual assistant services, we may collect:

• Task and project details
• Business documents and materials you share
• Communication records related to service delivery
• Billing and payment information

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and manage virtual assistant services
• Communication: To respond to inquiries, send updates, and provide customer support
• Improvement: To analyze usage and improve our website and services
• Legal Compliance: To comply with legal obligations and protect our rights
• Marketing: To send promotional materials (with your consent, where required)
• Security: To detect, prevent, and address technical issues and fraud

Legal Basis for Processing (GDPR)

For users in the European Union, we process personal data based on:

• Consent: You have given clear consent for specific purposes
• Contract: Processing is necessary to fulfill our service agreement
• Legal Obligation: Processing is required by law
• Legitimate Interests: Processing is necessary for our legitimate business interests

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who assist with:

• Website hosting and maintenance
• Payment processing
• Email delivery services
• Analytics services
• Customer relationship management

Legal Requirements

We may disclose information when required to:

• Comply with legal obligations
• Respond to lawful requests from authorities
• Protect our rights, property, or safety
• Prevent fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

When no longer needed, we securely delete or anonymize your information.

Your Rights

All Users

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Object to certain processing activities

Additional Rights for EU Users (GDPR)

• Right to Restriction: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Lodge a Complaint: File a complaint with your data protection authority

California Residents (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences
• Understand how you use our site
• Improve user experience
• Provide targeted content

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Types of Cookies We Use:

• Essential Cookies: Necessary for website operation
• Performance Cookies: Help us understand site usage
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Secure data storage facilities

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved transfer mechanisms

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes (where appropriate)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms.